One of the most common requests we get from new Konvex users is how to build a customer support dashboard. It makes sense — support teams are often the most underserved when it comes to internal tooling, yet they interact with customers every single day. A great support dashboard can be the difference between a frustrated agent and a delighted customer.
In this tutorial, we will walk through building a complete support dashboard from scratch using Konvex. By the end, you will have a live ticket queue, SLA monitoring widgets, agent performance metrics, and a customer history panel — all connected to your existing data sources. The best part? It takes less than 10 minutes.
Start by creating a new application in Konvex and selecting the 'Dashboard' template. Connect your ticket data source — we support Zendesk, Intercom, Freshdesk, and any PostgreSQL or REST API out of the box. Once connected, drag in a Table component and bind it to your tickets query. Add filters for status, priority, and assignee, and you have a working ticket queue.
Next, add KPI cards across the top for open tickets, average response time, SLA compliance rate, and CSAT score. Each card pulls from a simple aggregation query that Konvex generates automatically when you configure the metric. For the SLA monitor, use the Chart component with a time-series view to show compliance trends over the past 30 days.
The real magic comes when you add interactivity. Click on any ticket row to open a detail panel showing the full conversation history, customer profile, and suggested actions powered by Konvex AI. Add a 'Reassign' button that triggers a workflow to update the ticket in your CRM and notify the new agent via Slack. Deploy it, and your support team has a tool that rivals anything a dedicated engineering sprint could produce.